Lost or Stolen

Checkbook

If your checkbook has been lost or stolen, please contact KANZA Bank immediately. 888-532-5821

Debit Card

If your debit card has been lost or stolen, please call:

During regular business hours (8am to 5pm), please contact KANZA Bank at 888-532-5821.

After business hours, please contact our service provider, Data Center Inc (DCI) at 620-694-6767. This service is available 24 hours a day, 7 days a week.

If You Become A Victim

Print and follow these steps to reclaim and restore your identity.

  • Contact banks and credit institutions.

    Put a stop payment on any missing checks and close accounts that are compromised.

  • Change online passwords.

    Update all access information for accounts and cards associated with the fraud.

  • File a police report.

    Contact the police department in the community where the fraud took place.

  • Contact the post office.

    Ensure that no address changes have been requested on your residence or business.

  • File a complaint with the Federal Trade Commission.

    Report your complaint at http://www.ftc.gov/faq/consumer-protection/submit-consumer-complaint-ftc.

  • Contact the Social Security Administration.

    Ensure that there's no unauthorized activity associated with your SS#.

  • Contact the three major credit bureaus.

    It is your right and duty as a consumer to notify the credit bureaus of fraud, and to request that any associated inquiries be removed from your accounts. Request that fraud alerts be placed on your accounts and that creditors contact you before opening any new accounts or making changes to existing accounts. Contact the credit bureaus at the links and phone numbers below.

Credit Card

If your credit card has been lost or stolen, contact Banker's Bank of Kansas immediately at 800-999-5725.

SecurLOCK

SecurLOCK is a service we utilize to monitor signature-based debit card transactions for fraudulent activity. Customers do not need to sign up for SecurLOCK; this service is provided by KANZA Bank at no cost to our customers and no enrollment is required. SecurLOCK monitors and analyzes transactions and assigns a rating to the transaction. Based on your normal spending patterns, if a questionable transaction is detected on your debit card, SecurLOCK will contact you to verify the transaction. In some cases, the transaction is declined due heightened fraud possibility. SecurLOCK will attempt to contact you in the following order: text, voice call, and then email. If there is no answer via text or voice call, a representative from SecurLOCK will leave you a message requesting a call back to verify the suspected transaction. If you miss the phone call you can contact the SecurLOCK center at 1-800-890-5097, 24 hours a day, 7 days a week. When SecurLOCK reaches you, you will be asked a question to verify your identity. They may ask you to verify the last four digits of your social security number as well. They compare the phone number you call from to the phone number we have on file for you to verify that it matches. To avoid delays with card usage or confirming potential fraud, we strongly recommend contacting the SecurLOCK Monitoring Department directly and ensuring current phone number information is on file with KANZA Bank. We still encourage you to monitor your account for suspicious or unauthorized charges that the SecurLOCK monitoring system may not detect.

Fraudulent Emails

KANZA Bank will not send you emails requesting personal or account information. These fraudulent messages are called "phishing". If you have received and responded to a message that appears to be from KANZA Bank, notify us immediately by calling 888-532-5821. You may also forward the email to abuse@kanzabank.com.